FAQ

When will my order ship?

Orders are typically processed within 1–3 business days. Once shipped, U.S. delivery usually takes 5–10 business days. Shipping times may vary during holidays or high-volume periods.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with your tracking number.

Can I change or cancel my order?

We begin processing orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. Contact us as soon as possible and we’ll do our best to help.

Do you accept returns?

For hygiene and safety reasons, we do not accept returns on opened or used products. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

What if my item arrives damaged or I receive the wrong product?

Please email us within 7 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging so we can review and assist you.

How long do refunds take?

If approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Do you ship internationally?

International shipping may be available depending on your location. Delivery times for international orders typically range from 7–21 business days, not including customs delays.

Why is my order arriving in multiple packages?

Some orders may ship separately depending on product availability or warehouse fulfillment.

What if my package is delayed?

Shipping carriers may occasionally experience delays due to weather, holidays, or other issues outside our control. Please use your tracking link for the most current delivery updates.

What if I entered the wrong shipping address?

Please contact us immediately if you made a mistake in your shipping address. We cannot guarantee changes after an order is placed, and CandyGurl is not responsible for orders shipped to incorrect addresses entered at checkout.

Are your products safe to use?

Our products are intended to be used only as directed. Please review product instructions carefully before use. Discontinue use if irritation occurs.

How can I contact CandyGurl?

For any questions about your order, shipping, or products, please contact our support team.